Technical support for Bitrix and ASPRO websites

Understand your website first

We identify the CMS edition, module versions and ASPRO solution where applicable. Customizations, license status and update availability are considered. A modified template cannot be assessed as a standard installation: we first examine what behaves differently and who maintains the connected systems.

Tasks that can be included

The scope follows the specific problem and project condition. For updates, we define the user journeys to verify in advance. Backup work specifies its contents, storage location and restoration checks rather than treating an archive file alone as sufficient evidence.

• Diagnose page, form and catalog errors.
• Make agreed component and presentation changes.
• Update the core, modules and solution after compatibility checks.
• Configure or inspect backups within the agreed scope.

Official source

What to include in your request

Provide the affected page, reproduction steps, expected behavior and when the issue appeared. Specify the device and browser and include a screenshot without secret information. Access is agreed after defining the task. Hosting or external module issues may require contact with the responsible provider or developer.

A change with a verifiable outcome

We record the baseline and backup and define a way to roll back. Where possible, changes are tested on a website copy; if none exists, preparing one is agreed separately. After deployment, we check affected pages and important actions. External messages and payments use an agreed, safe test scenario.

• The cause and a description of the completed change.
• Results of the agreed post-change checks.
• Issues requiring another task or provider involvement.

Agree the maintenance arrangement

The estimate depends on reproducibility, customization volume and website condition. Ongoing maintenance has its own task list, schedule and request priorities. Hosting, paid licenses and external contractor work are not automatically included. Major redesigns, platform migrations and server administration require separate assessment; this page does not offer round-the-clock support.