Websites, marketing and CRM for your business
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Projects
VR HOLDING — Krtsanisi Club
We developed an app, connected it with the residents’ Telegram chat and automated services for VR Krtsanisi Resort Residence.
About the project
Krtsanisi Club is a digital platform for residents, property management and service teams. One Telegram Mini App brings together everyday residential services, property listings and specialist services.
Resident and property management services
Residents can view service charges and payment history, submit payment confirmations and send requests to property management with photos. They can track progress, leave comments and rate the resolution. Staff have tools for handling requests, maintaining registers, publishing announcements and managing access.
Bookings, property and services
We built sports court booking with time selection, rescheduling, cancellation, notifications and a dedicated reception dashboard. The platform also includes rental and sales listings, viewing appointments, specialist services, residential announcements and events with participant registration.
Residents’ chat and moderation
We connected the Telegram chat with the app: relevant requests are directed to the appropriate sections, while approved property listings can be published and updated in the chat. A moderation bot supports community rules, spam protection, warnings and escalation to administrators.
Automation and four languages
We implemented automatic charge generation, payment and booking reminders, status notifications and request deadline monitoring. The interface supports Georgian, English, Russian and Ukrainian, with automatic translation of user descriptions into the selected language.
Residents can access the complex’s services in one app, while staff share a workspace for requests, bookings and communication.
CRM implementation for LTB, a supplier of furniture materials and components.
About the project
LTB was founded in 2004. It offers a wide range of furniture materials and components, a field in which customers need information about suitable products and clarification of the details of their enquiry.
CRM implementation
BSMGROUP’s project for LTB covers CRM implementation. These systems help organise customer relationships and make information about interactions available within a shared structure.
CRM for a furniture materials supplier
When working with materials and components, CRM helps retain the context of an enquiry: what a customer is interested in and which questions have already been discussed. A communication history is useful when resuming a conversation or handling repeat enquiries for new projects.
A CRM project for DOMINO, a brand offering building, renovation, home improvement and gardening products.
About the project
DOMINO is a brand and registered trademark of Terminal West Trading LLC. Operating since 2015, the company offers products for living and working spaces, from construction and renovation to home improvement and gardening.
CRM implementation
BSMGROUP’s work for DOMINO covers CRM implementation. These systems are designed to manage customer relationships and organise information about customer enquiries.
CRM in retail
With a varied product range, shoppers’ enquiries can differ considerably. CRM helps retain a communication history and put each new enquiry in the context of earlier conversations. In retail, it is a tool for working systematically with customer information.
A CRM project for Midea, an international technology group working in home appliances and HVAC.
About the project
Midea Group was founded in 1968 in Guangdong, China. The company works in home appliances, heating, ventilation and air conditioning systems, robotics and smart logistics.
CRM implementation
BSMGROUP’s work for Midea covers CRM implementation. A customer relationship management system is a tool for organising enquiries and information about customer communications.
CRM for appliances and HVAC
Customers in this industry enquire about different equipment categories. CRM helps retain the context of those enquiries and the history of conversations. For a company with a broad product range, it offers a practical way to structure customer information and handle requests consistently.
CRM implementation for Halyk Bank, a financial institution focused on convenient banking services.
About the project
Halyk Bank is a modern financial institution offering reliable and convenient banking services. The company focuses on innovation, security and service quality to help customers manage their financial needs.
CRM implementation
BSMGROUP’s project for Halyk Bank covers CRM implementation. These systems are designed to organise customer relationships and keep information about interactions with customers.
CRM in banking
In banking, CRM helps place an individual enquiry in the context of the wider customer relationship. A shared interaction history supports consistent service, while structured information helps staff understand the questions that customers bring to the bank.
RETCO — website design & development
We developed RETCO’s corporate website and designed its interface.
About the project
RETCO is an electrotechnical company based in Rustavi, working with energy infrastructure in Georgia. We developed the company’s website and designed its interface.
Website design
We designed the pages and interface to present RETCO’s services and completed projects. The design brings together text, imagery and navigation in a consistent structure.
Corporate website development
We built a website with sections covering the company’s activities, services and products, completed projects, news and contacts. Visitors can explore RETCO’s work and find how to contact the company.
Visit the RETCO website ↗Team
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