Websites, marketing and CRM for your business
We build websites, connect marketing with sales and organize business processes. From idea to implementation, with one team.
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Projects
VR HOLDING — Krtsanisi Club
We developed an app, connected it with the residents’ Telegram chat and automated services for VR Krtsanisi Resort Residence.
About the project
Krtsanisi Club is a digital platform for residents, property management and service teams. One Telegram Mini App brings together everyday residential services, property listings and specialist services.
Resident and property management services
Residents can view service charges and payment history, submit payment confirmations and send requests to property management with photos. They can track progress, leave comments and rate the resolution. Staff have tools for handling requests, maintaining registers, publishing announcements and managing access.
Bookings, property and services
We built sports court booking with time selection, rescheduling, cancellation, notifications and a dedicated reception dashboard. The platform also includes rental and sales listings, viewing appointments, specialist services, residential announcements and events with participant registration.
Residents’ chat and moderation
We connected the Telegram chat with the app: relevant requests are directed to the appropriate sections, while approved property listings can be published and updated in the chat. A moderation bot supports community rules, spam protection, warnings and escalation to administrators.
Automation and four languages
We implemented automatic charge generation, payment and booking reminders, status notifications and request deadline monitoring. The interface supports Georgian, English, Russian and Ukrainian, with automatic translation of user descriptions into the selected language.
Residents can access the complex’s services in one app, while staff share a workspace for requests, bookings and communication.
CRM implementation for LTB, a supplier of furniture materials and components.
About the project
LTB was founded in 2004. It offers a wide range of furniture materials and components, a field in which customers need information about suitable products and clarification of the details of their enquiry.
CRM implementation
BSMGROUP’s project for LTB covers CRM implementation. These systems help organise customer relationships and make information about interactions available within a shared structure.
CRM for a furniture materials supplier
When working with materials and components, CRM helps retain the context of an enquiry: what a customer is interested in and which questions have already been discussed. A communication history is useful when resuming a conversation or handling repeat enquiries for new projects.
Team
BSMGROUP is proud of its team. Our specialists are the foundation of successful project delivery and strong communication with clients.
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